We are committed to supporting customers facing financial hardship and this is also a requirement for adherence to the Code. Our Financial Hardship Policy can help you access support and services when you need them most.
Financial Hardship means you have difficulty meeting your financial obligations to us. If you are having difficulty meeting your financial obligations to us we are here to help you find a path forward.
We may be able to:
If you are going through financial hardship, please contact us or your Broker as soon as possible.
If you contact us, we can discuss your situation and provide you with our Application for Financial Hardship Assistance form to apply for support and assist you with the application process. We may seek reasonable evidence of your financial hardship situation such as Centrelink statements, medical evidence of illness or disability including mental illness, or evidence of unemployment or reduced income.
To apply for financial hardship support:
